Payment Methods

PayPal(Default Checkout)
Bank Transfer/Wise

Seamless checkout using the website payment gateway.

A cost effective option, with lesser commission for us and a 5% discount on all orders for you! Use manual payment method on the checkout to avail this and deposit 5% less than the cart value into our account. You can use a seamless transfer method like Wise(formerly Transfer Wise) to make it easier for you.

Shipping
Methods

DHL Express
India Post Registered Parcel

Shipping Charge : $30 for the first kg and $10 per every additional kg. $120 flat fee for orders over 9kgs.

 

Delivery : 3-7 business days

Shipping Charge : $20 for the first kg, $30 for 2 kgs and $5 per every additional kg. $70 flat fee for orders over 9 kgs.

Delivery : 15-35 Business days

India Post Registered Small Packet

Suitable method for people not running a business and willing work with longer delivery times.

 

Only for orders upto 1 kgs(actual weight), $15 shipping charge.

Delivery : 15-35 business days


Note: Please do not use this option for orders over 1kg, it will lead to a cancellation of your order along with a 15% charge for payment fees.

Shipping
Policy

Shipping is based on volumetric weight(LxBxH/5000, Unit : CM), it will be automatically calculated on checkout. Most of the loose leaf teas are going to be charged twice the actual weight because of high volumes.

 

In case you work with a freight forwarder or have shipping arrangements of your own, we will be happy to assist you in shipping it to them without any additional charge domestically.

Some countries will charge you customs on each and every shipment and while we strive to make this experience seamless, sometimes unavoidable delays can happen and we cannot help you much since it involves authorities where we don't have much say apart from complying with their requests. If you would like us to process your order in a certain way to expedite or ease the customs clearance process in accordance with your local law, let us know at susmit@ketlee.ws after placing your order.
 

Wholesale orders usually ship within 5 days of your order. In case the tea has to be ordered from the producer, it can take upto an additional 7 days.

 

Remote Area Delivery : This clause is valid only for DHL Express Shipping, please note that DHL may charge a remote area surcharge for certain areas in a country. We will get in touch with you before shipping your order in case that happens. This is an extremely rare occurence and does not happen most of the times.